San Antonio European Auto Repair

Mon - Thu: 7:30 AM - 5:30 PM
Fri: 7:30 AM - 3:30 PM
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5

They are very flexible and understanding. I had a great experience.

1

Didn't feel welcome when I walked in. The lady at front desk did not even say hi or anything.

We strive to give everyone who walks in a great experience, even those who do not have any service or repairs performed. Sorry you were disappointed by the lack of greeting.

- Autobahn Automotive
3

The staff was extremely helpful and the technicians did a great job. But I was charged $200 just to take off one panel to get the hood open, I thought that was extremely expensive.

Pablo thanks, if you double check your invoice you will see we reduced the price in half to get the hood open after finding a faster way than removing the wheel, and we left the access available to you so you can open the hood in the future as well.

- Autobahn Automotive
5

Admiring some of the classics they work on. Amazing how this group can do everything.... Definitely a gift!

5

Very nice and friendly staff !! Extremely knowledgeable and helpful would highly recommend!!

5

The Autobahn staff epitomize professionalism & top-notch customer service. And the automated quote delivery system is an added bonus. I highly recommend Autobahn to anyone needing their car serviced.

1

Tried to schedule an appointment with Autobahn. The technician on the phone, Emma, was upfront about the processes required to make proper repairs on my vehicle, but was extremely difficult to communicate with. She was able to concretely explain to me all of the things I would be charged for if I agreed to service, but would not even get close to giving me a ballpark estimate on pricing no matter how I asked. I could hear a male technician in the background apathetically listing off things I would be charged for and it gave me a strong impression that this place was a bit shady about their work ethics if they know what the charges are for but won't share the rough monetary value of said repairs. I understand not being able to give an exact price and not knowing if the issues presented at the time of scheduling the appointment are the only things that need work, but this conversation damaged my brain. If you, as a technician, will not give a customer a -ROUGH- estimate when they ask multiple times for it, then it just seems like you don't WANT to give the estimate. Telling someone their automotive appointment *could* cost a lot is unhelpful and deters potential customers. Myself being one of them.

Unfortunately after 14 months of sitting it is hard to estimate repairs over the phone. We find its better to tell our customers up front there will be several fees (towing, battery replacement, diagnosis) before we can assess the problem that led to the car being parked in the first place. Less surprises for everyone that way.

- Autobahn Automotive
5

5

Thank you Amy.

1

Really poor customer service. This is the second time I take my car here and Emma the lady behind the counter is very rude when I walked in. They just ignored me.

We don't have any customer records under this name. Please keep in mind we generally have a booked schedule and work by appointment.

- Autobahn Automotive

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