Tried to schedule an appointment with Autobahn. The technician on the phone, Emma, was upfront about the processes required to make proper repairs on my vehicle, but was extremely difficult to communicate with. She was able to concretely explain to me all of the things I would be charged for if I agreed to service, but would not even get close to giving me a ballpark estimate on pricing no matter how I asked. I could hear a male technician in the background apathetically listing off things I would be charged for and it gave me a strong impression that this place was a bit shady about their work ethics if they know what the charges are for but won't share the rough monetary value of said repairs. I understand not being able to give an exact price and not knowing if the issues presented at the time of scheduling the appointment are the only things that need work, but this conversation damaged my brain. If you, as a technician, will not give a customer a -ROUGH- estimate when they ask multiple times for it, then it just seems like you don't WANT to give the estimate. Telling someone their automotive appointment *could* cost a lot is unhelpful and deters potential customers. Myself being one of them.
Unfortunately after 14 months of sitting it is hard to estimate repairs over the phone. We find its better to tell our customers up front there will be several fees (towing, battery replacement, diagnosis) before we can assess the problem that led to the car being parked in the first place. Less surprises for everyone that way.
- Autobahn Automotive