Before they even had my car they were polite and upfront. 1. Great, consistent communication on what needed to be done, why and how much it would cost. 2. Sent video proof of what was happening. 3. Very helpful explanation of what challenges affect my vehicle & how. 4. No hidden or unnecessary fees, parts and labor. 5. My vehicle was safe. 6. Ema, Greg and Reed were polite informative and honest. 7. And they were fast; completed the work ahead of time.